FAQ & Contact Info
For general information, press inquiries, and questions about print availability or placing an order, email us at firstname.lastname@example.org.
For questions about an order already placed and/or received, email us at email@example.com.
For information about wholesale pricing and how to place a wholesale order, email us at firstname.lastname@example.org.
Prints, Notecards, & Bookmarks
Unframed prints are in protective cellophane sleeves. 8x10"s are shipped flat in a sturdy cardboard mailer, and anything 11x14" or larger is shipped rolled in a heavy-duty cardboard tube. Notecards and bookmarks are bundled in a cellophane envelope and shipped in a cardboard mailer.
Framed prints ship directly from our framer, Simply Framed, usually via Fedex Ground. They are framed to order and therefore take a bit longer to ship, usually within 2-3 weeks. If you are trying to meet a deadline please let us know and we will do our best to make it happen.
We ship most unframed print, notecard, and bookmark orders within 1-3 business days of receipt, and notify you of shipping via email. Within in the USA they ship via USPS Priority Mail and usually arrive in 2-3 business days. Outside of the USA, they ship via USPS First Class mail and usually arrive in 5-14 business days, depending on the country of destination and customs processing times. For some unknown reason, orders to Australia seem to take at least 14 days.
If you would like to request faster shipping, please contact us before you order and we will let you know the possibilities.
Unframed paintings are in protective cellophane sleeves, and will be shipped flat in a sturdy cardboard mailer. Framed prints ship directly from our framer, Simply Framed.
Within in the USA unframed paintings ship via Fedex and usually arrive in 2-3 business days, and framed ones ship directly from Simply Framed, usually via Fedex Ground and take 3-7 business days. Outside the USA they ship via USPS Priority or Express Mail and usually arrive in 3-10 business days, depending on the country of destination and customs processing times.
For orders within the USA, the email you received when your order shipped (either from the USPS or Fedex) should include a tracking number that you can use to check the status via their respective websites. Unfortunately international orders do not always have tracking available, in order to keep shipping prices relatively low. If your order has not appeared within the timeframes listed above, please contact us.
We try to keep our shipping prices as low as possible while still keeping the art safe. Very rarely, bad things do happen on the way to you, and a print might get damaged in transit. If that unfortunately happened, please contact us right away and we'll replace it immediately. If possible, we'd also really love to see a quick snapshot of the damage, so that we can figure out how to adjust our packaging going forward.
Lost Orders/Shipping Issues
We try to keep our shipping prices as low as possible while still keeping the art safe. Very rarely, the USPS or the postal service in another country loses a print or painting along the way. If you think that may have happened, please contact us right away. We cannot give refunds on these orders as they were made custom for you, but we will definitely replace one that has gone missing.
All prints are printed in archival pigment ink by a top-of-the-line digital printer, on Canson Arches 100% cotton rag paper. To be frank, it's hard to tell them from the original painting unless you made them yourself.
The prints are mostly created in open editions, and all are signed by the artist, Jane Mount.
The postcards are high-quality printed on heavyweight matte cards. The image is on one side of the card and the name of each piece is in the lower left corner on the back. They can be mailed in envelopes (white ones are available as an option), sent as postcards, or framed as small prints. The folding greeting cards are also heavyweight, and blank on the inside so you can add your own message. They come with premium white envelopes.
The paintings are created with gouache (a kind of opaque watercolor paint) and gel ink, on Fabriano Acquarello 100% cotton hot pressed (i.e., fairly smooth) watercolor paper.
Custom Original Paintings
- Hardwood frame moulding in your choice of white or black
- UV-shielding plexiglass, which protects against 89% of UV and 92% Light transmission
- Custom Cut 4-ply white mat with bevel edge
- Archival acid-free backing
- Protective paperback finish
- Wall bumpers
- Hanging hardware + nails
- Hanging and care instructions
If instead you'd like to frame yours yourself, the best off-the-shelf frames we’ve found are West Elm’s gallery frames and IKEA’s Ribba frames. They have great rectangular ones in various sizes, and even nice square ones that often fit the paintings with fewer books (7 or so) perfectly.
Unfortunately, the mats that come with the frames usually have too small an opening for the bookshelf images (especially for the West Elm ones; the IKEA ones are more straightforward). But you can get a custom white mat cut for you at most art supply and framing stores; it usually costs $10-15. Some places may even just cut the opening on the West Elm mat larger for you, to fit the image.